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Who does Diva Expressions use for shipping?
When should I receive my order?
Do you offer express delivery?
How can I track my order?
How much do you charge for shipping and handling?
What payment method do you use?
Is your order process secure?
Do you charge sales tax?
What is your privacy policy?
How do I make a return?


Who does Diva Expressions use for shipping?
Diva Expressions trusts UPS with all of its shipping needs.

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When should I receive my order?
Orders should arrive at your door within 3-5 business days after processing. Packages delivered to rural areas may take up to 7 days for delivery.

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Do you offer express delivery?
For a nominal fee, 2nd Day Air and 3 Day Select are also available. If you are desiring these services

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How can I track my order?
Our Sales Department will be able to help you track your package. You can contact them by email at shopdivaexpressionsorders@live.com. Including your name and order number in your inquiry will help expediate your request. The sales team will promptly get back to you with pertinent information regarding your order.

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How much do you charge for shipping and handling?
UPS Ground (3-7 days) $1.00 - $50.00 order total (including tax, if applicable) $9.90 Flate Rate $51.00 - $100.00 order total (including tax, if applicable) $12.90 Flat Rate $101 - $200 order total (including tax, if applicable) $15.90 Flat Rate All orders $200 or over will be charged a flat rate of $20.00

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What payment method do you use?
If you are interested in purchasing anything on this site, you may do so by adding the item to your shopping cart. We accept Mastercard, Visa, Discover, and American Express for online orders. Ensure that the shipping address you provide correctly matches the billing information on your credit card

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Is your order process secure?
Rest assured that submit your credit card information is protected through our secure server. As added assurrance, we will never sell, trade or share your personal information to any companies and/or individuals. We take your privacy seriously

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Do you charge sales tax?
All orders shipped outside of the state of Texas will be tax exempted. Texas residents will be charged 8.125% at checkout

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What is your privacy policy?
Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order

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How do I make a return?
At Diva Expressions your satisfaction is paramount. However, if for whatever reason you are not happy with your purchase, please do not hesitate to contact our Returns Team at shopdivaexpressions@live.com for a return, exchange or full refund. Following these simple guidelines will ensure your happiness in the end: - All returns and/or exchanges must be made within 5 business days of receipt. - All returns and/or exchanges must be unused and in new condition. - All tags and/or distinctive markings must be present on merchandise. - A confirmation number verifying the request must be provided. This number can be obtained from the Return Team. We regret that there will be no exceptions made to the abovementioned policies. We hope you understand.

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Last Updated: 27 Feb 2008 15:01:37 PST home  |  about  |  terms  |  contact
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